You can find details on the withdrawal and a sample of the withdrawal form here.
Please note that the goods can only be taken back if the labels and hangtags have not been removed and no signs of use are visible.
Please send your order back to:
If you have any questions, you can contact our support at [email protected]
An exchange is not possible. If you want an item in a different size or color, just reorder it. This way you can immediately see if it is still available. Your return will be processed independently of your new order. It is therefore not possible to offset both orders. Your return will be refunded as described above.
If you are not satisfied with a product purchased from us or if an item does not fit you, you can return it within 14 days to the above mentioned delivery address for returns. The period begins with the delivery of the goods.
In principle, we will reimburse goods returned in due time, unless otherwise expressly agreed with you and provided they comply with the following conditions.
Beachte bitte, dass wir nur ungebrauchte und/oder ungewaschene Artikel zurücknehmen können. Achte darauf, keine Etiketten zu entfernen oder Artikel zu beschmutzen. Die Ware darf keine Gebrauchsspuren aufweisen. Lege einer Rücksendung stets eine Notiz mit Angabe deines Rücksendegrunds bei.
Please do not send the product back to us freight collect! The customer bears the shipping costs of the return. Please have a return receipt made out and keep it in a safe place to prove your return in case of loss. After arrival of your return in our logistics center, it will usually be processed within 1 to 2 weeks.
For orders with the payment methods PayPal, credit card & Klarna we instruct the payment by the respective provider to the account you use. The duration of the refund is up to 21 days and cannot be influenced by us.